Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a customer request from the options provided.
Suggest improvement
Need new functionality, or way for us to improve? We're all ears.
Required fields are marked with an asterisk*
{"xsrfToken":"5c5fd7df6142d0d8e356d37ccb3ccc2f79399a53_lout","branding":{"id":"1","key":"cs","name":"Vitacon Help Center","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c5a89c6e-12f1-45eb-8a96-fff013b5073e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTJiZWVhMC03MzNkLTRiYzktOGZmOS0wYzhkMmFjZGIyNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1YTg5YzZlLTEyZjEtNDVlYi04YTk2LWZmZjAxM2I1MDczZSI6WyJyZWFkIl19LCJleHAiOjE3Njg3NjUwMDQsIm5iZiI6MTc2ODc2NDQwNH0.tigXiqo3VDDXfoyuWnJ_u54xZyf96CccNptqS3OE9RI&client=712beea0-733d-4bc9-8ff9-0c8d2acdb25b&mode=fit","logoId":"c5a89c6e-12f1-45eb-8a96-fff013b5073e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#242424","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4df86dab-ac0c-48a9-9028-6216c5c3b38c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTJiZWVhMC03MzNkLTRiYzktOGZmOS0wYzhkMmFjZGIyNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkZjg2ZGFiLWFjMGMtNDhhOS05MDI4LTYyMTZjNWMzYjM4YyI6WyJyZWFkIl19LCJleHAiOjE3Njg3NjUwMDQsIm5iZiI6MTc2ODc2NDQwNH0.IF46VGo-Zj4QVGeE2GPWmt_ckL6133oXoZhShkIDcMo&client=712beea0-733d-4bc9-8ff9-0c8d2acdb25b&height=300&mode=fit","bannerMediaApiFileId":"4df86dab-ac0c-48a9-9028-6216c5c3b38c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10004,"serviceDeskId":1,"name":"Vitacon Help Center","description":"<p>Welcome! You can raise a customer request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"17","name":"Customer Support","descriptionHtml":"","callToAction":"Customer Support","introHtml":"<p>Need help? Reach out and we are on it.</p>","icon":10466,"iconUrl":"https://vitacon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"18","name":"Product complaints","descriptionHtml":"","callToAction":"Product complaints","introHtml":"<p>Product not working as it should?</p>","icon":10489,"iconUrl":"https://vitacon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[1],"key":""},{"id":"20","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Found a bug? Let us know, so we can crush it!</p>","icon":10476,"iconUrl":"https://vitacon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"22","name":"Service Form","descriptionHtml":"<p>Please fill in the form as best as you can, to ensure a speedy process.</p>","callToAction":"Service Form","introHtml":"<p>Need service or repair, send us a request and we will sort it out.</p>","icon":10472,"iconUrl":"https://vitacon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>Need new functionality, or way for us to improve? We're all ears.</p>","icon":10539,"iconUrl":"https://vitacon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://vitacon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[22,17,20,8,18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTJiZWVhMC03MzNkLTRiYzktOGZmOS0wYzhkMmFjZGIyNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg3NjU2MDMsIm5iZiI6MTc2ODc2NDQwMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VKJvlQ-vcP6mOlCQcjFuc464MpwMzpiuahsdO3kX6jY","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"712beea0-733d-4bc9-8ff9-0c8d2acdb25b","tokenDurationInMins":20}},"reqCreate":{"id":8,"projectId":10004,"issueType":{"id":"10015","name":"New Feature"},"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>Need new functionality, or way for us to improve? We're all ears.</p>","instructions":"","icon":10539,"iconUrl":"https://vitacon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/8","calendarParams":{"firstDay":0,"date":"2026-01-18T20:26:44+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTJiZWVhMC03MzNkLTRiYzktOGZmOS0wYzhkMmFjZGIyNWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg3NjU2MDQsIm5iZiI6MTc2ODc2NDQwNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.2LKU0bEgGq9UGYMKWeuoGNoHHMJCeRPrbSZu-2OCM-E","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"712beea0-733d-4bc9-8ff9-0c8d2acdb25b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel","name":"","html":"<div class=\"ap-container\" id=\"ap-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\">\n\n <div class=\"ap-content \" id=\"embedded-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.intenso.jira.plugins.jsd-extender\",\n \"uniqueKey\":\"com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\",\n \"key\":\"customer-portal-property-panel\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://extension-cloud.herokuapp.com/customer-portal/request?requestTypeId=8&serviceDeskId=1&projectId=10004&xdm_e=https%3A%2F%2Fvitacon.atlassian.net&xdm_c=channel-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel&cp=&xdm_deprecated_addon_key_do_not_use=com.intenso.jira.plugins.jsd-extender&lic=active&userAccess=true&capSet=capabilityStandard&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1MmVkNjdiODlhMWI3MjUzODA5NjU0MDg0MzA4YTMwMTE2NDIxZWI1ZjhmNDBiZjYwOTIzZDg2NDcxODAzYzFhIiwiaXNzIjoiYmNlNDYzMDMtODU1Zi0zOTMxLWIyOWEtZGFmNzc1OTBmMGE2IiwiY29udGV4dCI6e30sImV4cCI6MTc2ODc2NTMwNCwiaWF0IjoxNzY4NzY0NDA0fQ.IyzyRREtXjIrFhIdK6YP_4djiUavfbkAHAzVjlcGCaA\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImJjZTQ2MzAzLTg1NWYtMzkzMS1iMjlhLWRhZjc3NTkwZjBhNiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWUsImNhcGFiaWxpdHlTZXQiOiJjYXBhYmlsaXR5U3RhbmRhcmQifSwibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3ZpdGFjb24uYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvdml0YWNvbi5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJGUyIsImlkIjoiMTAwMDQifX19LCJleHAiOjE3Njg3NjUzMDQsImlhdCI6MTc2ODc2NDQwNH0.iOOZ-H98aeXHPI2sv3H4POUB9WtHYH9bdv6XviHvNyI\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true,\\\"capabilitySet\\\":\\\"capabilityStandard\\\"},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vitacon.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vitacon.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"FS\\\",\\\"id\\\":\\\"10004\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"FS\\\",\\\"project.id\\\":\\\"10004\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"8\\\"}\",\n \"timeZone\":\"Europe/Budapest\",\n \"origin\":\"https://extension-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://vitacon.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}